Discover why SoftStall™ is the most requested equestrian product on the market!
Check out the most common questions our customers have asked or contact us for more information!
Do you ship overseas?
Yes, we ship globally! Exact shipping costs will be determined at the time of order.
How long does it take from when I order to delivery?
SoftStall orders typically ship within 3 weeks of payment. There are exceptions for larger volume orders.
Do I need to set up an account to place an order?
No, you don’t need to set up an account. Simply call or email us and we’ll handle the rest. When you work with us, you’ll always work with a real person who’s here to process your order and support you throughout the process.
What is your return policy?
We offer a 2-year manufacturer’s warranty. If you receive a product that is incorrectly made or arrives damaged or deficient in any way, we will make it right. For any other issues, we have a great service team that is ready to help!
What kind of screws should I use when installing my SoftStall system?
Different stalls may require different types of screws, but generally, we recommend 1¾ inch deck screws. Be sure not to push the head through the plastic strips when installing.
What should I use to cut the foam and top cover?
A good quality utility knife works best.
What if the underpad gets wet?
SoftStall uses an underpad material technology that does not absorb or retain water. If you were to place our underpad on water, it would float. If you were to spray it with a hose, all of the water would run to the ground.
How should I measure my stall when purchasing a SoftStall system?
Side to Side: measure from wall to wall.
Front to Back: Measure from door to wall. If your stall has a Dutch Door on the back, measure door to door.
What material should I use if I want to prepare the subfloor before my SoftStall system arrives?
We recommend limestone screening.
If the system is about 2 inches thick, should my subfloor be 2 inches lower than my stall door entrance?
We recommend the subfloor be 1 ½ inches below the door trim so that the installed system is about 1.2 inches proud from the door trim. This will allow the system to accommodate compression when the horse walks in this area. This will prevent the degradation of the system.