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Q. Does it get hot?
A. The tiles do retain heat, however, the surface design allows for airflow movement, which in turn cools the tile.
Q. How is it to remove snow?
A. By using a plasic or aluminum shovel, show removal is comparable to any other surface. Although you can use them, these tiles do not require salt for ice removal, as the rubber will attract and absorb sunlight, this allowing the snow to melt quicker.
Q. Will the tiles crack due to changes in climate?
A. The tiles are manufactured from rubber, thus are flexible, and can withstand climate changes, and volatile weather patterns, ie. frost, heat, etc.
Q. Will the tiles fade?
A. The tiles are manufactured using UV stable ingredients, therefore minimal fading will occur over extended periods of time.
Q. How do you cut the tiles?
A. Tiles are simply cut using blade knives, table saws, jigsaws, and other simple carpentry tools. No specialized equipment is required.
Q. What is the lifespan of a tile?
A. Due to accelerated testing wear, it is estimated the tiles will last in excess of 20+ years, dependant on volume or traffic.
Q. Can the tiles be used around a fire pit?
A. Yes, the tiles are an excellent application around fire pits. The compression of the tile allows the tile to be fire retardant. It is recommended that 18 inches of loose or crushed rock be in between the fire pit and the tile, to dissipate extreme heat.
Q. Do cleaning and disinfecting chemicals harm the tile?
A. No The tile is inert to ordinary cleansing and disinfecting chemicals. Extensive testing has proven no adverse effects on the tiles. Please contact local Dealer or our Customer Service Department to verify unusual cleaning applications.
Q. What type of warranty comes with a tile?
A. 100,000 kilometers, or 60,000 miles
Warranty:
All SoftStep TM products manufactured by Champagne Edition Inc. and are distributed under the brand SoftStep TM and are warranted for a period of three years against manufacturer's defect.
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